360 IT

IT support & management is a rudimentary notion. Whether you’re looking for additional resources to support internal staff or need an IT services partner to provide comprehensive design, implementation, and support for your firm - look no further. Just over half our client base are SMBs who have internal IT resources.

Our service delivery process and support plans have been refined over 15 years. Feel free to inquire below about a customized solution for your business.

Reclaim your time
Bolster security
Increase your bottom line
Increase efficiency

Compare ISM Support plans

Whether you need a fully managed plan or a co-managed plan, we have a solution that’s right for you.

Essentials

$ 39

User/Month
  • 8×5 Unlimited Service Desk
  • Workstation Health Monitoring
  • 24X7 Server Management
  • Email Signature Management
  • Managed Antivirus
  • OS & 3rd Party App Patching
  • Basic Network Monitoring
  • Local & Cloud Data Backup
  • Dedicated Account Manager
  • Technology Procurement
  • Advanced Email Protection
  • Advanced DNS Protection
  • Advanced Network Monitoring
  • ICT Vendor Management
  • Annual Risk Assessment
  • Extensive Reporting
  • Email Encryption
  • Multi Factor Authentication
  • Security Awareness Training

Select

AdvancedMost Popular

$ 63

User/Month
  • 8×5 Unlimited Service Desk
  • Workstation Health Monitoring
  • 24X7 Server Management
  • Email Signature Management
  • Managed Antivirus
  • OS & 3rd Party App Patching
  • Basic Network Monitoring
  • Local & Cloud Data Backup
  • Dedicated Account Manager
  • Technology Procurement
  • Advanced Email Protection
  • Advanced DNS Protection
  • Advanced Network Monitoring
  • ICT Vendor Management
  • Annual Risk Assessment
  • Extensive Reporting
  • Email Encryption
  • Multi Factor Authentication
  • Security Awareness Training

Select

360

$ 79

User/Month
  • 8×5 Unlimited Service Desk
  • Workstation Health Monitoring
  • 24X7 Server Management
  • Email Signature Management
  • Managed Antivirus
  • OS & 3rd Party App Patching
  • Basic Network Monitoring
  • Local & Cloud Data Backup
  • Dedicated Account Manager
  • Technology Procurement
  • Advanced Email Protection
  • Advanced DNS Protection
  • Advanced Network Monitoring
  • ICT Vendor Management
  • Annual Risk Assessment
  • Extensive Reporting
  • Email Encryption
  • Multi Factor Authentication
  • Security Awareness Training

Select

FAQ

Can I customize my plan?

Your ISM Support plan can be tailored as needed by your organization; whether you have internal IT resources or you are leaving the heavy lifting to us. Feel free to request a custom quote here.

Do you offer tier discounts?

In addition customized plan pricing, all plans are subject to tier discounts. Tier one 50-249, tier two 251-499, tier three at 500+. Discounts vary by plan customizations. Feel free to request a custom quote here.

Is pricing month to month?

Payment for support services are month to month, however service contracts are one year minimum. IT alignment takes place over a 3 month to 1 year cycle (depending on various factors), and the only way to observe value from structured IT management is to commit to the process. Schedule a disovery call to learn more about our onboarding process.

What if we require onsite technical support?

Although 95% of issues are resolved remotely, our partner network comprises over 300 professional Managed Service Providers to satisfy service calls in the rare event we are not able to completely resolve an IT issue remotely.

Do you offer 24x7 hour support?

24×7 remote support is available in the Advanced and 360 plans. Should you require this level of service, the option is simply bolted to your service agreement.

Need assistance?

An ISM Grid TSA can assist in determining your needs by using an option below.

Discovery call

We want to learn more about you! This short call gives you time to let us know about your needs to see if our service is right for you. Schedule

Plan review

Our team will meet with you to review pricing options. Schedule

Custom Plan Quote

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1 Business Information
2 ISM Support Options
Optional Services for your ISM Support Essentials Plan
ISM Support Essentials Options
IncludeRemove
Extensive Reporting & Quarterly Business Review
PBX Telephony System Support
Advanced Email Protection
Advanced DNS Protection
Advanced Network & Performance Monitoring
Technology Leadership, Strategy & Project Management
Annual Risk Assessment
Email Encryption
Multi Factor Authentication (MFA)
Breached Password Monitoring & Security Awareness Training
Business Continuity Planning
Computer Usage & Incident Response Policies
Onsite Technical Support & Projects (excluding travel)
Optional Services for your ISM Support Advanced Plan
ISM Support Advanced Options
IncludeRemove
Email Encryption
Multi Factor Authentication (MFA)
Breached Password Monitoring & Security Awareness Training
Business Continuity Planning
Computer Usage & Incident Response Policies
Onsite Technical Support & Projects (excluding travel)
Optional Services for your ISM Support 360 Plan
ISM Support 360 Options
IncludeRemove
24x7 Unlimited Service Desk
Advanced Endpoint Detection & Response (EDR)
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