Exemplary IT operations can be your reality...

To leverage IT as a competitive advantage, a strategic Managed IT Services partner becomes necessary - especially considering the fast pace of change in technology...

Save time

Liberate your time to focus on growth related opportunities

Save money

Technology may be costing you way more than it ought to

Bolster security

Mitigate unnecessary risk of ever-evolving cybersecurity threats

What is Managed IT?

With the goal of simplifying IT operations and reducing costs, managed services enable businesses to outsource part or all of their technology management.

A Managed Services Provider (MSP) can take the burden of managing your business technology services off your shoulders.

This can range from completely outsourcing your IT needs, a one-time IT consulting project, to a co-managed IT services agreement with your existing in-house team.

Benefits of Managed IT

Lower IT costs

With today's global shortage of skilled IT workers, hiring and retaining in-house talent can be expensive. Switching to managed services is often easier and can dramatically reduce your direct IT spending.

More efficient operations

In-house IT staff can become overwhelmed as your organization scales. A managed services partner will ensure your business is capturing maximum performance from your technology.

Better allocation of resources

A managed service provider enables you to tap into higher levels of IT skill sets, so you can allocate your in-house IT resources more effectively—unlocking greater value across your organization.

Always up-to-date technology

System failures can cost small businesses between $82k and $256k per incident. A managed service provider will ensure your technology is always secure and running at optimal efficiency.

Our Grid Approach

Our IT Management Matrix is the basis of our holistic support and management process, which is outlined below:

Centralized Services

  • 24X7 Network & Server Monitoring
  • Endpoint Patch Management
  • Managed Antivirus & Antispyware
  • Managed Email & Web Protection
  • Endpoint Performance Optimization
  • Asset Management & Documentation
  • Disaster Recovery Management

Service Desk Team

  • Unlimited 8X5 Remote Support
  • 100% Same Day Response
  • TNT (Today Not Tomorrow) Support Culture
  • World Class Support Methodology
  • Vendor Management
  • Customer Portal, Phone or Email Access

IT Alignment

  • Pre-scheduled onsite days
  • Proactive Agenda & Customized Checklists
  • Proactive Network Administration
  • Technology Scorekeeping
  • User Checkup & Support
  • 80% Proactive – 20% Reactive

IT Strategy (vCIO)

  • Dedicated Business Technology Consulting
  • Business Impact Analysis (ROI/TCO)
  • Technology Budgeting & Planning
  • Business Technology Reviews
  • Design Desk
    • Technology Design
    • Purchasing

ITSM Plans & Pricing


Centralized Services + Service Desk Team



Centralized Services + Service Desk Team + IT Alignment



Centralized Services + Service Desk Team + IT Alignment + IT Strategy


*Average based on an organization of 20 users

How Businesses Allocate IT Service Budgets

In a Spiceworks survey of more than 1,000 companies across North America and Europe, the top technology concerns for businesses include the need to upgrade outdated IT infrastructure and improve security.

Here’s how businesses are investing in managed service providers:


Can I customize my plan?

Your ISM Support plan can be tailored as needed by your organization; whether you have internal IT resources or you are leaving the heavy lifting to us.

Do you offer tier discounts?

In addition plan customization, all plans are subject to tier discounts. Tier one 50-249, tier two 251-499, tier three at 500+. Discount vary based on plan customization.

Is pricing month to month?

Payment for IT Management or Co-Management Services are month to month, however service contracts are one year minimum. Generally, IT alignment takes place over a 6 months to 1 year cycle (depending on various factors), and the only way to observe value from Managed IT is to commit to the process. Schedule a discovery call to learn more about our onboarding process.

What if we require onsite technical support?

Although 95% of issues are resolved remotely, our partner network comprises over 100 Managed IT Providers (Canada/Caribbean) to satisfy service calls in the rare event we are not able to completely resolve an IT issue remotely.

Do you offer 24x7 hour support?

24×7 remote support is available in the Advanced and 360 ISM Support plans. Should you require this level of service, the option is simply bolted to your service agreement.

Need assistance?

An ISM Grid TSA can assist in determining your needs by using an option below.

Discovery call

We want to learn more about you! This short call gives you time to let us know about your needs to see if our service is right for you. Schedule

Plan review

Our team will meet with you to review pricing options. Schedule

Digital disruption in is taking place constantly. Investment in digital transformation is essential to stay relevant in creating new opportunities. What will your digital transformation look like?

Your turn to make a move

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